Well Completions Careers

KEY ACTIVITIES  

Business Development & Sales Growth: 

• Identify and pursue new sales opportunities within the Permian Basin. 

• Develop and implement territory sales strategies aligned with the company’s business objectives. 

• Establish and maintain strong relationships with key operators, service companies, and decision-makers.  

Technical Sales & Customer Support: 

• Serve as the primary point of contact for technical sales discussions related to SwellPlug and other TAQA completion technologies. 

• Provide product information, technical presentations, and applicable field support to customers. 

• Identify regional best practices, implementation of lessons learned, and ensure proper on-site execution support where needed for product success. 

• Assist in troubleshooting and optimizing the application of SwellPlug solutions in well completion and production enhancement.  

Market Intelligence & Strategy Alignment: 

• Gather insights on market trends, competitor activity, and customer needs to refine sales strategies. 

• Work closely with regional sales, marketing, and engineering teams to ensure customer requirements are met. 

• Support pricing strategies and commercial models based on value-driven sales approaches.  

Project & Sales Cycle Management: 

• Utilize CRM, ERP, and other sales tools to track customer interactions, sales progress, and project execution. 

• Collaborate with internal teams to ensure seamless execution of customer orders and projects. 

• Drive customer engagement through workshops, industry events, and technical forums to promote technology adoption.​

INDIVIDUAL QHSE RESPONSIBILITIES  

• To demonstrate commitment to the quality of service, including quality of records produced, aiming at meeting and exceeding customer expectations 

• To demonstrate personal commitment to protection of Health, Safety and the Environment 

• To follow company QHSE Policy, relevant operational procedures, HSE procedures and risk assessments 

• To communicate and report on any perceived non-conformances or faults in the service provided or in the company’s Quality or HSE Management Systems 

QUALIFICATIONS    

• Degree, or equivalent competence in relevant oilfield engineering discipline 

EXPERIENCE / SKILLS / KNOWLEDGE  

• Demonstrated experience and understanding of completion technologies 

• Ability to network and drive connections, and identify key decision makers while fostering long term relationships 

• Track record in commercialising disruptive technologies 

• Show a strong understanding of client drivers and market dynamics 

• Experience in business development and effective sales processes 

• Proven financial acumen in developing pricing models based on value case 

• 5 –10yrs Experience in completion and intervention system design and installation 

• Experience in pumping applications/treatments and associated operational challenges & considerations 

• Proven ability to engage with clients in conceptual development, value case development and project collaboration 

• Ability to develop detailed understanding of advanced technology 

• Knowledge of well construction, completion designs (understanding in well electronics would be a plus) 

• Understanding of business drivers and ability to apply commercial acumen to internal and customer funded new product development plans 

• Superb communication skills to engage with internal personnel and effectively communicate with clients and at industry events. 

PERSONAL QUALITIES   

• Must be motivated by innovation and enthusiastic about driving uptake of new technology 

• Must demonstrate attention to detail in all aspects of the job role and have a desire to build and maintain high level of professional relationships with all stakeholders 

• Must be able to respond effectively to demands of a high and varied workload, tight deadlines and changing job priorities, including extensive business travel as required 

• Demonstrate a passion for quality, performance and excellence 

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1. JOB IDENTIFICATION

Job Title: Technical Support Specialist
Location: Aberdeen


2. JOB PURPOSE

The IT Support Analyst plays a key role in assisting end-users with technical issues, maintaining system functionality, and ensuring the smooth operation of IT services within the organisation. This position is ideal for candidates with a passion for technology, excellent problem-solving abilities, and strong communication skills.


3. REPORTING RELATIONSHIPS

Directly reports to: Senior Services & Access Manager


4. FINANCIAL RESPONSIBILITIES

Individual project budgets to be managed in accordance with TAQA Well Completions procedures and appropriate approvals as per company’s Manual of Authority. 


5. KEY ACTIVITIES

- Respond to and resolve IT issues reported by end-users, ensuring adherence to TAQA-defined SLAs. 
- Manage incidents from initial logging to closure via the global ITSM/ticketing system, including international and offshore users. 
- Perform laptop imaging, formatting, and operating system deployment in line with approved standards and build images.
- Troubleshoot and resolve hardware, software, and network issues across desktops, laptops, mobile devices, printers, and related infrastructure, including assets in remote offices.
- Fulfil service requests such as account creation, access permissions, and system setup in line with corporate standards. 
- Maintain complete and accurate documentation of incidents, actions taken, and resolutions in the service desk system. 
- Provide operational support for virtualized environments (e.g., Microsoft Hyper-V). 
- Install and configure approved software and functions according to global specifications and security guidelines. 
- Perform remote checks on end-user hardware (e.g., HDD, mouse, keyboards) to ensure functionality and availability. 
- Maintain records and logs of repairs, fixes, and maintenance schedules for offshore and regional users. 
- Deliver user orientation and remote training on new software, systems, and IT tools. 
- Proactively monitor systems, identify potential issues, and recommend preventive or corrective actions. 
- Escalate unresolved incidents to Level 2/3 teams (Infrastructure, Application Support, Cybersecurity) in line with defined procedures. 
- Collaborate closely with TAQA Corporate IT teams to continually improve service quality and support processes.
- Maintain an accurate and up-to-date inventory of IT assets
-Work closely with internal stakeholders to support local requirements, including coordination with Cybersecurity and Global IT teams.

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6. INDIVIDUAL QHSE RESPONSIBILITIES

- To demonstrate commitment to the quality of service, including quality of records produced, aiming at meeting and exceeding customer expectations. 
- To demonstrate personal commitment to protection of Health, Safety and the Environment;
- To follow company QHSE Policy, relevant operational procedures, HSE procedures and risk assessments.
- To communicate and report on any perceived non-conformances or faults in the service provided or in the company’s Quality or HSE Management Systems.


7. QUALIFICATIONS  

- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field. 


8. EXPERIENCE / SKILLS / KNOWLEDGE

- Strong experience with remote troubleshooting and support for Windows operating systems. 
- Proficiency with Microsoft 365, including Outlook, Teams, and SharePoint. 
- Experience with IT service management tools, preferably SolarWinds ITSM. 
- Exposure to Intune Endpoint Support, SharePoint administration.
- Understanding of virtualized environments (Hyper-V) and standard corporate networking concepts. 
- ITIL v3 / v4 Foundation certification. 
- MCSE and/or Microsoft Azure certifications.  


9. PERSONAL QUALITIES 

- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work well in a team and independently.
- Customer-focused attitude and willingness to learn.